Changes to Contact Numbers into ESTA

• ESTA Dispatcher Metro and Regional 1800 452 544
• ESTA Admin / Burn-offs Metro and Regional 1800 668 511
• ESTA Fax (Burn-offs admin) Metro and Regional 1300 674 428

Excluding Fax calls there are some locations along the fringe of Metro and regional that a prompt will be heard to enter the two digit regional number, such as 09 when ringing either the Team Leader or the Dispatcher.

The above changes should be in effect in total as from Tuesday 8th December 2009 commencing 00:01 hours (if not already available). There will be a Recorded Voice Announcement (RVA) on the old numbers for a couple of months after this date.

Could you pass this onto all Brigades and Regions please and I apologise it couldn’t happen prior to the publication of the Regional contact books however your assistance is greatly appreciated.

Cheers,

Peter Sharman
Customer Service Manager – Mt Helen
Emergency Services Telecommunications Authority